Refund Policy

Reservation Fees

We understand that everyone leads busy lifestyles and that you need us to be flexible. We politely ask you to understand that any cancellation or rescheduling that is given with less than 48 hours does not allow us to fill the empty space and costs us money. Therefore we hope you will agree that the following policy is both fair and flexible.

• If you provide more than 48 hours notice when rescheduling your appointment, then your reservation fee will be transferred to your new appointment.
• If you give more than 48 hours notice when you cancel an appointment then your reservation fee will be refunded to you in full.
• If you cancel or reschedule appointments with less than 48 hours notice then your reservation fee will be retained to help offset our overheads.

Treatment Costs

It can take up to 2 weeks for some treatment results to mature and give you the desired look you want. Therefore, please wait 2 weeks before calling us if you are unhappy with the results. Review appointments will only be made once a sufficient time has passes for the initial treatment to have reached maximum effect.

If 2 weeks has passed and you are still not satisfied with your results then please call us on 0845 070 55 38 and we will arrange a review appointment with your Medical Cosmetic Practitioner. At this appointment the practitioner will review the results and if they deem them to be unsatisfactory provide additional, or corrective, treatment free of charge.

It is extremely unusual for our clients not to be happy at this stage, but should you still be unhappy another review would be arranged with our Clinical Director to assess the situation and discuss your options which may include a further treatment or refund.

In the unlikely event that you are unable to reach an agreement with the Clinical Director then you will be asked to put your concerns in writing to the Customer Care Manager. We promise to respond within 10 working days.

Our Right To Refuse Treatment

Please note that at any time during our service our Medical Cosmetic Practitioners have the right to refuse treatment, whilst giving you a clear reason as to why. Our refusal to provide the treatment you want does not mean an automatic refund of either the reservation fee or medical review charge.

If a practitioner has refused to provide you with a treatment and you are unhappy, then you may put your concerns in writing to the Customer Care Manager. We promise to respond within 10 working days.